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第一：各種訂單情況回復(fù)一：未付款 詢盤 回復(fù)： 這一環(huán)節(jié)是一個賣家第一次接觸買家，有幾個注意事項和大家分享一下： 第一主動出擊，當(dāng)買家下單后應(yīng)及時主動與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對產(chǎn)品進一步的介紹，并告知請付款以及時查看庫存?zhèn)湄?，盡快發(fā)貨。下面請看舉例： Dear XXX, we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size etc .Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks Best Regards Cindy 二：已付款訂單的回復(fù)： 主要內(nèi)容包括確認(rèn)產(chǎn)品的顏色、規(guī)格、尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性。請看舉例： Dear David, I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks waiting hear from you soon. Best Regards Cindy 三：發(fā)貨后的回復(fù) 從貨物離開中國 海關(guān) 至買家收到貨物建議每個階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因為買家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時通知買家貨物狀態(tài)。一是表現(xiàn)自己商業(yè)城信度；二是及時的溝通能讓買家不再急切詢問。請看舉例： 1.Dear David， The item you order is already shipped and the tracking number is EA935185185CN The mail status is as follows: 20071130 21:43:12 Dispatch from Sorting Center This is the status of your order. You will get it soon. Thanks for your support and understanding. 2. Handed over to Customs this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks Delivery Dear alejandro, I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. Thanks Best Regards cindy 四：貨物收到后的詢問 Dear Cindy, I received the boots but I cant sell them because the Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again！ Dear friend, I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. Best Regards cindy 五：提醒買家給自己留評價,這是在交易結(jié)束后很重要的一環(huán)節(jié) Hi there, Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on. it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . Best wishes Cindy 第二：買家常見問題回答： 一：推廣新產(chǎn)品,采購季節(jié)期間根據(jù)自己的經(jīng)驗，可給買家推薦自己熱銷的產(chǎn)品。 Hi there, As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on eBay or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out.If you have more than 10 pieces in one order we can help u get a wholesale price. Thanks. Regards Cindy 二：貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到庫存，同時向他介紹類似的款式供其選擇。 Hi there, We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If there’s anything I can help with, Please feel free to contact us. Thanks. Regards Cindy 三：改完價格再次催款,很多情況買家下單后覺得運費過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： Hi there, We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if there’s anything I also can help,please feel free to cantact us. Regards Cindy 四：大量訂購詢問價格,大量訂單 詢盤 買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價格，采購量和相應(yīng)的價格，這個報價建議是包括運費的，給買家感覺是給他的一個優(yōu)惠。 Hi there, thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 usd shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 usd/piece.I am looking forward to your reply. Regards Cindy 五： 海關(guān) 問題，某些國家 海關(guān) 由于定期的嚴(yán)格檢查或者罷工等問題造成郵件延誤，建議及時和買家通知，及時的溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，以免置之不理造成誤會 Hi there, According to the news from EMS in Regards Cindy 六：買家?guī)滋旌筮€沒有收到貨物的詢問，需要及時地與快遞公司聯(lián)系察看貨物狀態(tài)。 hi Ruiz , we did send the package out on I apologize for the inconveniences and hopefully you can receive the items soon.If there are any questions, don’t hesitate to tell me. 七：若你沒有STS分?jǐn)?shù)，買家對于你的產(chǎn)品表示懷疑，可以借鑒這個賣家給買家的回復(fù) Hi dear ***, First of all, I am very happy to receive your message. Although I have not much score on tradetang,I have been doing business on eBay for many years and I am quite confident about my products. Also tradetang offer escrow payment service which means the payment won't be released to seller till customer satisfy with the product and transaction. With the aim of seeking long term business parterner, we cherish every customer we deal with. Please fell free to contact me if you have any questions. Regards 397233747 Cindy are produced under the standards of the TDS. All our products are packaged with drums marked with our company's name, A business can go on only when both the buyer and supplier can benefit from the trade,as we have to face too much unpredictable risks for a longterm L/C,and considering about your situation, we wish to suggest L/C 40-60 days as payment terms to support you at our best. |
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