開場

i, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?

你好，我是x公司的xx，請問您是Smith先生嗎？

對方不在或正忙

ould you please take a message? Please tell her/him that…

I'd like to leave her/him a message. Please let her/him know that…

能否請您留個(gè)消息，告訴他……

When is a good time to call?

什么時(shí)候方便我再次來電？

When is she/he going to be back?

他什么時(shí)候回來？

Could you tell him/her that I called, please?

能否轉(zhuǎn)告他我找過他？

Could you ask him/her to call me back, please?

能否轉(zhuǎn)告他請他回電給我？

Okay, thanks. I'll call back later.

好的，謝謝，我待會(huì)兒再打來。

有時(shí)說事

I'm calling to ask about/discuss/clarify…

I just wanted to ask…

I'm calling about/because…

I'm calling to follow up on…

我打電話來是為了……

糾正對方的說法

I'm sorry, but I think there has been a misunderstanding…

I'm sorry, but it's not quite right.

不好意思，但我想您有所誤解……

與買家確認(rèn)重要信息

Let me see if I got that right.

When you say…do you mean…?

So if I understand you correctly…

Just to confirm, …

Just to clarify, you said…

I'm not sure I understand. Did you mean…?

再跟您確認(rèn)一下，您的意思是……

沒聽清買家在說什么

I'm sorry, I didn't catch that. Could you please repeat yourself?

不好意思，我沒聽清，您能重復(fù)一遍嗎？

Would you mind spelling that for me?

您能把這個(gè)拼寫一下給我嗎？

Would you mind slowing down?

您能說慢一點(diǎn)嗎？

Would you mind speaking up a little bit?

您能說大聲一點(diǎn)嗎？

當(dāng)通話質(zhì)量不好時(shí)

I'm sorry, could you speak up, please?

Would you mind speaking up a bit?

您能說大聲一點(diǎn)嗎？

I'm sorry I can't hear you very well.

I think we have a bad connection.

不好意思線路不好，聽不清楚。

掛電話時(shí)

I will follow up with the requested information soon.

我會(huì)盡快跟進(jìn)您所需的信息。

I will keep you updated on our progress.

有新的進(jìn)展我會(huì)及時(shí)通知您。

Thank you for your time. Have a great day!

謝謝，祝您愉快！

小貼士

給買家打電話前的準(zhǔn)備工作

01、預(yù)約

為了不打擾對方生活工作，跟買家通電話前最好預(yù)約一個(gè)時(shí)間，這樣就不會(huì)引起買家的反感。

02、FAQ

準(zhǔn)備好你所能想到的有關(guān)產(chǎn)品、有關(guān)公司的問題和答案，以便第一時(shí)間為買家解決疑問。

03、錄音APP